Support For Our Customers
At Horderns we take the safety of our customers and staff very seriously we have therefore put extra safe guarding measures in place to support our daily operation. These measures include:
- More rigorous cleaning regimes to all areas of the dealership.
- Specific measures regarding the handling of vehicles.
- Procedures to support social distancing.
The above measures include a free collection and delivery service for any vehicles needing service, MOT or repair within a ten mile radius of the dealership. Disposable protective covers will be used on the car during this service.
We wanted to make customers aware that we are following the advice of the British Government very closely. To support the requirements of social distancing or self isolation we are offering the following additional services:-
Whilst our showroom is closed we will endeavour to keep our website as up to date as possible with all the used cars available for sale. Our website allows you to view the cars pictures and specifications and we have videos of most of our used cars and we can send you a link to view a specific vehicle video on request. We are currently upgrading our website to offer online purchases supported by a delivery service, We will update this information when the system is up and running.
With possible uncertainty in the weeks ahead we understand that it is important to keep your vehicle fully maintained and have a valid MOT. For this reason we have extended our working hours to allow us to increase our working capacity and guarantee services and MOTs on your car. We are also offering a collection and delivery service and remote payment if you don’t wish to visit the dealership.
In these circumstances we will arrange to collect your car from your home in manner that protects a persons social distancing or self isolation. Protecting the car with disposable covers and sanitising as required before returning the vehicle to you. Please contact our service department if you would like to take advantage of this service.
Most importantly if you have any concerns or needs at this time please call us on 01298 813314 or email [email protected] and will endeavour to be of assistance.Contact Us