Support For Our Customers
At Horderns we take the safety of our customers and staff very seriously we have therefore put extra safe guarding measures in place to support our daily operation. These measures include:
- More rigorous cleaning regimes to all areas of the dealership.
- Specific measures regarding the handling of vehicles - This includes sanitising of all demonstrators and courtesy vehicles.
- Procedures to support social distancing.
- Protective screen and sanitiser stations.
- Appointed visits where possible.
- Contactless transactions (if applicable) .
Specific departmental services are as follows:
Our showroom is now open and we have created sales desks with screens to ensure our customers safety. Where possible pre-arranged appointments for vehicle viewing are advisable to ensure we limit the number of customers in the showroom at any time. Unaccompanied test drives of our vehicles are available (subject to terms and conditions). In addition to visiting the dealership our vehicles are available to view online. We have videos of most vehicles on sale which we can forward to our customers on request. There is also an online valuation tool for those wishing to part exchange a vehicle and a finance quotation and proposal system. Please click the appropriate vehicle for details.
Service & Parts Departments
Our service, Parts and MOT departments are now fully open. Please contact each department by your preferred method.
We will take good care of your car and ensure it is fully protected with disposable covers and manually sanitised, as required, before returning the vehicle to you. In addition to this service we now also offer a mechanical chemical sanitising service both for the car and the air conditioning system. See the video at the bottom of our home page for a demonstration. If you are interested in this process please contact our service department for full details and cost.
For anyone who wishes to use our service department but is unable or concerned about visiting the dealership we are offering collection and delivery of your vehicle for both our service and MOT departments. This is limited to customers within a 10 mile radius. Please contact us if you would like to take advantage of this service.
Our car hire department is open and our cars are fully sanitised before use. Please contact us with your requirements.
Most importantly if you have any concerns or needs at this time please call us on 01298 813314 or email [email protected] and will endeavour to be of assistance.Contact Us